Information
At INTY-PACHA, we pride ourselves on creating unique, handcrafted products with dedication and attention to detail. Inspired by Andean culture, our pieces combine tradition, quality, and design to provide authentic items that fill any space with character and colour. Explore what makes our crafts special and how we pour our heart into every creation.
Frequently asked questions
Welcome to the heart of INTY-PACHA! Here, we answer your most common questions, sharing the stories and passion behind our unique, handmade crafts. From their cultural origins to how to care for your cherished pieces, we're here to provide all the information you need. Our journey began with a deep appreciation for Andean traditions and a commitment to bringing authentic, meaningful art into your home.
How are Inty Pacha crafts made?
Each INTY-PACHA piece is entirely handmade, crafted with patience and respect for traditional techniques passed down through generations. We use carefully chosen materials, ensuring quality and a connection to the natural world.
What materials do you use?
Our crafts feature carefully selected, natural materials that are high quality and reflect our connection to the Andean landscape. Each material is chosen for its durability and aesthetic appeal, contributing to the uniqueness of every piece.
What do the designs and symbols mean?
The designs and symbols in our crafts are deeply inspired by the Andean worldview. Every colour, shape, and symbol carries a meaning related to nature, the sun, the earth, and the balance of the universe, telling a unique story.
Do you take custom orders?
We love creating special pieces! Please contact us at [[email]] or [[phonenumber]] to discuss your custom order ideas. We'll do our best to bring your vision to life while maintaining the authenticity of INTY-PACHA.
How do I care for my Inty Pacha craft?
To keep your INTY-PACHA piece in good condition, we recommend [[specific care instructions based on material type - e.g., gentle dusting, avoid direct sunlight, spot clean with mild soap for textiles]]. Proper care ensures the longevity and beauty of your handmade item.
What is the inspiration behind INTY-PACHA crafts?
Our crafts are inspired by the rich Andean worldview, where every element – colours, shapes, and symbols – holds a profound meaning connected to nature, the sun, the earth, and universal balance. This inspiration ensures each piece tells a unique story.
Are your crafts truly handmade?
Absolutely. The production process for every INTY-PACHA craft is entirely manual, carried out with patience and respect for traditional techniques. These skills are often passed down through generations, making each item truly unique and one-of-a-kind.
What happens after I make a purchase?
Once your purchase is complete, you will receive an order confirmation. Each piece is carefully packaged to ensure it arrives in perfect condition. Shipping details, including tracking information, will be provided shortly after.
What are your shipping times?
Shipping times vary depending on your location. For orders within Canada, expect delivery within [[X-Y business days]]. International orders may take longer. You will receive tracking information to monitor your order's progress.
How can I check my order status or ask about shipping?
You can check your order status via the tracking information provided after purchase. For specific questions about shipping, or if you have any concerns, please contact us at [[email]] or [[phonenumber]].
What is your policy on returns and exchanges?
At INTY-PACHA, customer satisfaction is important. If you have questions about returns or exchanges, please contact us within [[number]] days of receiving your order. We offer personalized and attentive service to resolve any issues you may have.
Discover the stories woven into every piece
At INTY-PACHA, each craft is more than an object; it’s a piece of Andean heritage, a testament to enduring traditions, and a work of art made with passion. We invite you to explore our collections and find a piece that resonates with your spirit. Join us in celebrating the beauty of handmade artistry.